Customer Success Teams not only put a face to e-commerce print, but ensure that every customer has a direct line to the same team, every time. Whether you require support, print advice, or help growing your business, your dedicated team is ready to assist.
These customer success teams understand the challenges facing print resellers, and are ready to provide personal solutions and advice. From order support and print advice, to help sourcing clients and selling techniques, this customer success team is the first point of call for all customers using their direct contact details.
Every Tradeprint and Exaprint customer has been allocated one of five professional teams based on their geographical location. Each team consists of specialist, in-house support as well as a local Print Coach. Print Coaches have gained a unique skillset from working both as a print reseller and trade printer here at Tradeprint. With a deep understanding of the print industry, Print Coaches are responsible for equipping customers with helpful tools to grow their business.
Quality Customer Care
A first for the print industry, our revolutionary approach to customer care has been developed as part of our mission to help our customers grow their businesses. As a print partner, we are dedicated to offering the prices of a large trade printer with a more personalised level of service, and these teams will result in higher quality care for every customer.
Log in to your portal to meet your Customer Success Team!