Beware of Delivery Scam Emails and Messages: How to Protect Yourself


Scam delivery messages are on the rise.

As online ordering continues to surge in popularity, so too does the frequency of fraudulent email and message notifications that target unsuspecting consumers. These deceptive messages often invoke a sense of urgency, claiming that a parcel or order has been halted or returned pending a payment. While they may initially appear authentic, it’s important to recognise them for what they are: scams created to exploit vulnerable individuals for their personal information or money.

How to spot a fraudster’s tactics to deceive recipients:

Phishing Links.

Beware of messages prompting you to click on a link to facilitate payment. These links often redirect users to fraudulent websites designed to siphon sensitive banking details.

Malicious Apps.

Exercise caution if asked to download an app onto your device. These applications are engineered to infiltrate your device and steal your personal information.

False Delivery Attempts.

Scammers may claim that a delivery was attempted but unsuccessful, prompting you to contact them to reschedule. Be wary of such claims, especially if they lack delivery information or fail to provide relevant order details.

What should you do if you receive any suspicious messages or emails?

DO NOT click on any links or respond.

Key Indicators of a Scam:

  • Spelling and Grammar: Pay attention to the accuracy of spelling and grammar within the message. Errors in language usage are often indicative of fraudulent communication.
  • Limited Information: Genuine messages typically provide specific details regarding your delivery or account. Beware of messages lacking this information.
  • Sender Identification: Legitimate companies typically use a SenderID when sending messages or emails, displaying their name in the contact area. Be cautious of messages from generic mobile numbers, as this could signify a potential scam.
  • Local Area Code Calls: Scammers may use a local area code to deceive recipients into answering calls, appearing as local businesses. If you do not recognise the number, exercise caution and do not answer.

How to report a scam message.

As technology advances, scammers continue to refine their tactics, making it increasingly challenging to discern fraudulent messages. If you suspect that you’ve received a scam message, it’s important to take action:

  • On Your Phone: Most modern smartphones allow you to report and block suspicious messages directly.
  • Report a Scam Text Message: Forward the text to 7726 for free to report the message.
  • Reporting a Scam Email: Within your email client, flag and report phishing emails.

You can also forward suspicious emails to the National Cyber Security Centre (NCSC) at

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