Tradeprint’s AI Virtual Assistant - Support that never sleeps

Our online assistant just got a lot smarter. It now uses AI, plugs into our systems, and knows our products inside out, so you get answers faster and with more accuracy.

We know your time matters. If you are up against a deadline, placing a last minute order, or checking a delivery on a Sunday night, waiting around is frustrating. That is why Bella, our AI Virtual Assistant, is here round the clock to give quick answers, point you to the right product, and help you find order information on the spot.

Think of Bella as an extra member of the Tradeprint team who never clocks off. It lives in our chat and is ready to help at any hour.

What Bella can do for you

Bella is multitalented. She knows our website inside out and can help with a range of tasks to get you the information you need.

• Instant answers to common questions. No queue. No waiting.

• Guided journeys to the right product pages and help articles.

• Order information, including delivery status and where to find updates.

• Spots urgency or frustration and brings in a real person when needed.

Bella clears the small snags that slow you down, from finding templates and confirming artwork specs to checking deliveries and pulling up past orders. It answers in seconds and brings in a person when needed, so you move from question to action without the wait.

You can always talk to a real person

Sometimes you just want a human. If your request is complex, sensitive, or you simply prefer a conversation, our Customer Success Team is right here. Bella gathers the details so you do not need to repeat yourself, then passes the chat to a person who can sort it.

Why this helps busy customers

If you are a designer or marketer on deadline, you can grab artwork specs or product guidance in seconds. If you run a small business at the weekend, you can check shipping progress without waiting for office hours. If you are a reseller juggling multiple jobs, you can jump straight to the pages that matter and save time on every order. We are doing this to reduce friction wherever we can, so you spend less time searching and more time getting work done.

How to use the assistant

You will find Bella in the bottom right corner of our website. Open the chat and choose your topic from the drop down, or just type your question. If Bella can solve it, you will get an instant response. If the issue needs a person, it will bring in a team member and keep the conversation going without any loss of context.

The chat also remembers your previous conversations, so if you need to look back for information, it is all stored for you.

What is next

We are connecting more order data into the assistant. As this rolls out, you will see clearer, real time status updates inside the chat. The aim is simple. Faster answers with fewer clicks.

By combining the speed of AI with the empathy and expertise of our people, we are making customer support faster, smoother and more personal. Help is always available, day or night, and a real person is only ever a message away.

If you have feedback on Bella, we would love to hear it. Your input helps us keep improving.