Why We’ve Moved from Trustpilot to Feefo: A Better Experience for You, and underpinned to support our sustainability ambitions.
At Tradeprint, everything we do is driven by a single, unwavering principle: putting our customers first. Whether it’s improving how you order with us, enhancing product quality, or making it easier to give us feedback, we are constantly looking for ways to better serve you. That’s why we’ve made the decision to move our customer review platform from Trustpilot to Feefo, and we want to share with you exactly why this change matters.
Verified Feedback, Straight from Our Customers
Feefo is built on verified reviews. Every review we collect through Feefo comes directly from a confirmed Tradeprint customer. This gives us a crystal-clear view of how we’re performing, the good, the bad, and the areas where we need to do better. It also gives you, our customers, more confidence in the feedback you read.
We’ve always believed that transparency and authenticity matter. With Feefo, we can now be sure that every review reflects a genuine customer experience, helping us fine-tune our service with greater precision and helping new customers make more informed choices.
More Than Reviews — A Complete Customer Feedback Loop
Unlike traditional review platforms, Feefo gives us the tools to do more than just collect star ratings. It allows us to:
- Ask custom questions based on your journey,
- Track feedback trends in real time, and
- Respond directly and meaningfully to what you're telling us.
This means faster resolution of any issues and a more personalised service, because listening isn’t enough if you don’t act.
Introducing Treefo: Planting Trees with Every Review
Our decision to switch to Feefo was also guided by something we care deeply about: sustainability. As part of Feefo’s Treefo initiative, a tree is planted for every review collected. That’s right, every time you take a moment to tell us how we did, you’re helping reforest the planet.
We know that sustainability claims can often feel like greenwash, vague, unverified, or more about marketing than meaning. That’s not the case here.
Treefo is real, measurable, and independently verified. The trees are planted through reputable, impact-led reforestation partners, and Feefo provides traceable records of environmental impact. It’s not an add-on or a nice-to-have; it’s built into the platform and it aligns with our broader commitment to reduce our environmental footprint, one order and one decision at a time.
Why This Matters
Our move to Feefo reflects what we believe a modern, responsible business should look like:
- Customer-obsessed and relentlessly focused on service excellence.
- Transparent and accountable, using verified data to drive improvements.
- Sustainability-minded, making conscious choices that support people and planet.
If you’ve worked with us recently, you’ll have already seen Feefo in action, and we’d love for you to take a moment to leave a review. Whether it’s a glowing five-star or something we need to work on, we’re listening. And thanks to Treefo, you can support our sustainability ambitions.
Because better print starts with better conversations — and that starts with you.
For more details about Feefo please follow this link https://business.feefo.com/
For more information about Treefo please follow this link https://business.feefo.com/features/treefo